Manage
🎡 Viewing Participants’ RSVP statuses
There are multiple ways of knowing a Participant's RSVP status. 1. From the 'Ongoing' tab Go to your 'Ongoing' tab and look under the ‘Status’ column. Here, you can see the three statuses: Participant confirmed, No response from Participant and ...
🎡 Rating your Participants
Poocho has a built-in Ratings system. We highly recommend rating Participants. A Participant's rating helps Researchers make informed decisions about recruitment. This also helps us make ongoing improvements to the platform. At the end of each ...
🎡 My participant was a no-show. What should I do?
This is extremely unfortunate. No-shows are frustrating we know they can disrupt your schedule (and ours too). From Poocho, Participants receive multiple reminders and nudges to confirm and attend their sessions. Yet, sometimes they do not make it. ...
🎡 Session reminders for Participants
You will be happy to know that the platform reminds Participants about their Sessions automatically! ??? Participants receive email and (if they’ve consented) WhatsApp notifications reminding them of their sessions. These reminders go out multiple ...
🎡 Can you confirm a Participant's attendance for me?
You will be so happy to know that the platform asks for confirmations automatically! ??? Participants receive email and (if they’ve consented) WhatsApp notifications prompting them to confirm their upcoming Sessions. These reminders go out ...
🎡 Communicating with Participants
We are currently working on a feature that would allow you to communicate directly with Participants through the platform. Unfortunately, in the meantime, we are not able to personally reach out to Participants. Participants consent to receiving very ...
🎡 I am on a tight deadline. Help!
From Poocho's side, we are here to help! Meeting tight deadlines is tricky. While we can’t bypass platform rules, we are here to help you move as quickly and smoothly as possible. Here is what you can do from your side: Overbook your Sessions This ...
🎡 Overbooking Sessions
Yes, you can safely overbook Sessions! In fact, we highly recommend overbooking. This helps you get your required Sessions in the shortest amount of time. Overbooking protects your timeline by giving you a healthy cushion of Participants. If you ...
🎡 Editing a live Study
At the moment, you cannot make edits to a live Study. Because of this, we strongly recommend finalising your Study details carefully before launch. If you absolutely must make edits to a live Study, you can do so by duplicating the Study through your ...
🎡 Can I bring observers to the Session?
Yes, absolutely! If you’d like to have guests join your Session, we’ll provide you with guest links. Let us know. We will send you the guest links for each day at the start of the day. Guest links are only for your guests. The main Researcher should ...
🎡 How to close your Study
Once you’re done conducting Sessions, please close your Study to stop receiving new applications. Before this, make sure to Clear all pending payments. Decline or finish any Scheduled Sessions To close the Study, go to the 'Overview' tab and click ...
🎡 How to duplicate a Study
Need to run a similar Study? Any team member (Editor or Owner) can duplicate a Study. Just click the duplicate icon next to the trash can. Aspects of a Study that can be duplicated: Filter criteria Study details Screener Participant list - All ...
🎡 How to dispute a Session
You can always dispute a Session within the first 10 minutes of session start time, if The Participant misrepresented themselves in their profile or application. The Participant has severe articulation issues. Technical issues on the Participant's ...
🎡 How Session reminders work
Researchers and Participants receive two automated email reminders before a Session: One about a day before. Another about an hour before Session start time. You can join your Session up to 10 minutes early by clicking the 'Join your Session' button ...
🎡 Inviting Team Members
You can invite teammates at two points. Before launch In the final step - 'Send Invites' - click on 'Want to add people from your team?' After launch Go to your Study Dashboard. Go to the Overview tab. Click the ‘+’ icon. Team members have Edit ...
🎡 Viewing Session recordings
To watch your Session recording, you will have to download it first. To download your recording: Navigate to the Completed tab. Click Download recording. Recordings are downloaded in .mp4 format
🎡 Viewing Completed Sessions
Go to the Completed tab on your Study Dashboard to see your finished Sessions. When the status changes from “Payment pending” to “Paid,” your recording will become available. You will be able to view or download a recording after payment has been ...
🎡 Leaving your Session
You can leave a Session in two ways. 'Leave the room' Click this button if there are other Researchers still in the Session and only you want to exit. 'End meeting for all' Click this button If you want to close the Session completely.
🎡 Joining your Session
When you Schedule a Session, you’ll receive an email with a 'Join your Session' button at the bottom. You’ll also get two reminder emails — one roughly a day before and another an hour before the Session starts. Each reminder includes the same 'Join ...
🎡 Starting your Session
Sessions are conducted right here on the Poocho platform. You can join up to 10 minutes early. All Sessions are video-based and recorded automatically once two people join. Make sure your Poocho Wallet has enough funds to cover the Session. ...
🎡 Viewing Participants’ RSVP statuses
There are multiple ways of knowing a Participant's RSVP status. 1. From the 'Ongoing' tab Go to your 'Ongoing' tab and look under the ‘Status’ column. Here, you can see the three statuses: Participant confirmed, No response from Participant and ...
🎡 Communicating with Participants
At the moment, we don't have a feature for you to communicate directly with Participants. We are working to bring that in! For now, if you need clarify any details from your Participant, please ask on your WhatsApp group, We will see how we can help!
🎡 Keeping track of Participants
Your Post-launch dashboard helps you track Participants through every stage of their journey: Invited Participants you’ve invited before launch. Applied Participants who have completed your Screener. Ongoing Participants currently Scheduled, ...
🎡 I don't need to meet a Participant anymore. Can I Cancel?
Yes, you can Cancel Sessions! 1. Go to your Ongoing tab. 2. Find the Participant. 3. Click the ‘thumbs-down’ icon under 'Actions'. You cannot Cancel Sessions 1 hour before the Session start time. Once you Cancel a Session, the Participant cannot be ...
🎡How can I Schedule Sessions?
You can Schedule a Session in many ways: 1. From the Participant's drawer: Click on the Participant's name. Go to the 'Availability' tab. View their next available slots. Pick a time that works for both of you. 2. From the calendar icon: Go to the ...
🎡I can’t make it to a Session anymore. Can I Reschedule it?
Absolutely — life happens! First, find the Participant you want to Reschedule with. After this, there are two ways of Rescheduling a Session: 1. From the Participant's drawer: Click on the Participant's name. Go to the 'Availability' tab. View their ...
🎡How can I get support during a Session?
Your Ops Specialist joins in the first 10 minutes of each Session to confirm attendance and make sure things start smoothly. Live-session Support is available 10 AM – 8 PM IST, Mondays to Sundays. If you are running a Session outside these hours: If ...
🎡How can I view my Study’s analytics?
See what’s working at a glance using the 'Overview' tab of your launched Study. This tab gives you a quick snapshot of your research activity. You can see: Number of Invites sent. Ongoing and Completed Sessions. Spending trends across days, weeks, or ...
🎡 Types of Study states
Each study moves through three simple stages: Draft: Your setup phase - Invitations haven’t been sent yet. Live: Your study is active! Invitations are out, Participants are applying, being Scheduled, or taking part in Sessions. Closed: Your Study has ...