🎡 Can you confirm a Participant's attendance for me?
You will be so happy to know that the platform asks for confirmations automatically! 🎉😃🤸
Participants receive email and (if they’ve consented) WhatsApp notifications prompting them to confirm their upcoming Sessions. These reminders go out multiple times - stressing the importance of confirming their Sessions - before the Session start time. It is also outside our scope to personally reach out to Participants. You can read more about that here.
Unfortunately, you will need to wait for the Participant to confirm through the system. If they do not confirm, you can read more about what to do here.
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🎡 My participant was a no-show. What should I do?
This is extremely unfortunate. No-shows are frustrating we know they can disrupt your schedule (and ours too). From Poocho, Participants receive multiple reminders and nudges to confirm and attend their sessions. Yet, sometimes they do not make it. ...
🎡 I don't need to meet a Participant anymore. Can I Cancel?
Yes, you can Cancel Sessions! 1. Go to your Ongoing tab. 2. Find the Participant. 3. Click the ‘thumbs-down’ icon under 'Actions'. You cannot Cancel Sessions 1 hour before the Session start time. Once you Cancel a Session, the Participant cannot be ...
🎡How can I view my Study’s analytics?
See what’s working at a glance using the 'Overview' tab of your launched Study. This tab gives you a quick snapshot of your research activity. You can see: Number of Invites sent. Ongoing and Completed Sessions. Spending trends across days, weeks, or ...
🎡How can I get support during a Session?
Your Ops Specialist joins in the first 10 minutes of each Session to confirm attendance and make sure things start smoothly. Live-session Support is available 10 AM – 8 PM IST, Mondays to Sundays. If you are running a Session outside these hours: If ...
🎡 How to dispute a Session
You can always dispute a Session within the first 10 minutes of session start time, if The Participant misrepresented themselves in their profile or application. The Participant has severe articulation issues. Technical issues on the Participant's ...