Getting started as a Researcher
๐ Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...
๐ Reaching Poocho Support
Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. For.... Like... Reach us through... We are available to help: Live Session support "I cannot hear the Participant anymore" Business ...
๐ Doโs & Donโts (to keep things smooth)
Do - Double-check your Screener, Study details, and Session duration before sending invites. Be on time โ it keeps things moving! Be in an area with strong internet connectivity when conducting your Session. Donโt - Cancel a Session less than 1 hour ...
๐ Some quick Poocho terms (so we're all on the same page!)
Study Your research project (contains a Screener + Sessions). Screener A short questionnaire that decides who qualifies. Session A scheduled video call between you (or a moderator) and a Participant.
๐ Getting around the platform
Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...
๐ How the platform works
Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...
๐ What is Poocho?
Poocho is like a marketplace that connects Researchers with Participants so you can connect with users fast and reliably. Through Poocho, you can: Invite, screen, and Schedule Participants in one place. Run online Sessions (be it in-depth interviews, ...