π Getting around the platform
Dashboard
This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one.
Pre-launch (Setup)
This is where you set your Study up for success. Find Participants, create your Screener, add Study details and your Timeline. Finally, send Invites and let interested Participants come to you.
Post-launch (Live management)
Manage Applications, Schedule and Reschedule Sessions, view Recordings, and close out the Study when youβre done. You can also Reject applicants or Cancel Sessions when needed. We get it. Studies can get messy ππ½ββοΈ
Once you're satisfied with the completed Sessions, you can close out your Study from here.
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π Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...
π How the platform works
Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...
π Set your Session up for success
To set your Session up for success, keeping the following things in mind will be helpful: Before you launch your Study: Double-check your Screener, Study details, and Session duration before sending invites. Punctuality: Be on time - it keeps things ...