๐ Getting around the platform
Dashboard
This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one.
Pre-launch (Setup)
This is where you set your Study up for success. Find Participants, create your Screener, add Study details and your Timeline. Finally, send Invites and let interested Participants come to you.
Post-launch (Live management)
Manage Applications, Schedule and Reschedule Sessions, view Recordings, and close out the Study when youโre done. You can also Reject applicants or Cancel Sessions when needed. We get it. Studies can get messy ๐๐ฝโโ๏ธ
Once you're satisfied with the completed Sessions, you can close out your Study from here.
Related Articles
๐ Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...
๐ Doโs & Donโts (to keep things smooth)
Do - Double-check your Screener, Study details, and Session duration before sending invites. Be on time โ it keeps things moving! Be in an area with strong internet connectivity when conducting your Session. Donโt - Cancel a Session less than 1 hour ...