π Getting around the platform
Dashboard
This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one.
Pre-launch (Setup)
This is where you set your Study up for success. Find Participants, create your Screener, add Study details and your Timeline. Finally, send Invites and let interested Participants come to you.
Post-launch (Live management)
Manage Applications, Schedule and Reschedule Sessions, view Recordings, and close out the Study when youβre done. You can also Reject applicants or Cancel Sessions when needed. We get it. Studies can get messy ππ½ββοΈ
Once you're satisfied with the completed Sessions, you can close out your Study from here.
Related Articles
π Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...
π How the platform works
Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...
π³ What type of Research support do you offer?
We offer multiple kinds of support. Product Support Every account gets product support. Your dedicated Ops Specialist helps with any platform or operational issues. This is to help you have a seamless experience on the platform. Service Support Every ...
π‘ My participant was a no-show. What should I do?
This is extremely unfortunate. No-shows are frustrating we know they can disrupt your schedule (and ours too). From Poocho, Participants receive multiple reminders and nudges to confirm and attend their sessions. Yet, sometimes they do not make it. ...
π‘ Communicating with Participants
We are currently working on a feature that would allow you to communicate directly with Participants through the platform. Unfortunately, in the meantime, we are not able to personally reach out to Participants. Participants consent to receiving very ...