๐ Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests:
Platform-related issues | Within 4 business hours |
Moderation requests | Confirmed or finalised within 24 business hours |
| Platform bugs or downtime | Within 2 business hours |
Resolution time will vary based on severity
Related Articles
๐ Getting around the platform
Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...๐ Doโs & Donโts (to keep things smooth)
Do - Double-check your Screener, Study details, and Session duration before sending invites. Be on time โ it keeps things moving! Be in an area with strong internet connectivity when conducting your Session. Donโt - Cancel a Session less than 1 hour ...๐ Reaching Poocho Support
Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. For.... Like... Reach us through... We are available to help: Live Session support "I cannot hear the Participant anymore" Business ...