๐ Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests:
Platform-related issues | Within 4 business hours |
Moderation requests | Confirmed or finalised within 24 business hours |
| Platform bugs or downtime | Within 2 business hours |
Resolution time will vary based on severity
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๐ Getting around the platform
Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...๐ก Session reminders for Participants
You will be happy to know that the platform reminds Participants about their Sessions automatically! ??? Participants receive email and (if theyโve consented) WhatsApp notifications reminding them of their sessions. These reminders go out multiple ...๐ณ What type of Research support do you offer?
We offer multiple kinds of support. Product Support Every account gets product support. Your dedicated Ops Specialist helps with any platform or operational issues. This is to help you have a seamless experience on the platform. Service Support Every ...๐ก Can you confirm a Participant's attendance for me?
You will be so happy to know that the platform asks for confirmations automatically! ??? Participants receive email and (if theyโve consented) WhatsApp notifications prompting them to confirm their upcoming Sessions. These reminders go out ...๐ Set your Session up for success
To set your Session up for success, keeping the following things in mind will be helpful: Before you launch your Study: Double-check your Screener, Study details, and Session duration before sending invites. Punctuality: Be on time - it keeps things ...