🏠 Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests:
Platform-related issues | Within 4 business hours |
Moderation requests | Confirmed or finalised within 24 business hours |
| Platform bugs or downtime | Within 2 business hours |
Resolution time will vary based on severity
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🏠 Getting around the platform
Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...🏠 Set your Session up for success
To set your Session up for success, keeping the following things in mind will be helpful: Before you launch your Study: Double-check your Screener, Study details, and Session duration before sending invites. Punctuality: Be on time - it keeps things ...🏠 Reaching Poocho Support
Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. For.... Like... Reach us through... We are available to help: Live Session support "I cannot hear the Participant anymore" Business ...