🏠Set your Session up for success
To set your Session up for success, keeping the following things in mind will be helpful:
- Before you launch your Study: Double-check your Screener, Study details, and Session duration before sending invites.
- Punctuality: Be on time - it keeps things moving!
- Connectivity: Be in an area with strong internet connectivity when conducting your Session.
- Cancellations: Do not cancel a Session less than 1 hour before the start time; the system blocks this. If the Participant arrives within 10 minutes of the Session start time, the Session will be marked as completed and you will be charged.
- Early Screening: Do not terminate a Session after the first 10 minutes. If the Participant does not meet your screening criteria, make sure to confirm this within the first 10 minutes. Otherwise, the full Session cost including the Participant incentive will apply.
- Participant Availability: We encourage Participants to share the times they are comfortable with. If a Participant’s schedule does not match yours, we’d highly recommend scheduling with another Participant. We do not support direct calls to Participants.
- Advance Booking: The platform does not allow for Session bookings less than one hour in advance.
Scheduling exactly one hour in advance may not feel like enough notice for Participants. We recommend scheduling as much in advance as possible.
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🎡 How Session reminders work
Researchers and Participants receive two automated email reminders before a Session: One about a day before. Another about an hour before Session start time. You can join your Session up to 10 minutes early by clicking the 'Join your Session' button ...🎡 Joining your Session
When you Schedule a Session, you’ll receive an email with a 'Join your Session' button at the bottom. You’ll also get two reminder emails — one roughly a day before and another an hour before the Session starts. Each reminder includes the same 'Join ...🎡 Leaving your Session
You can leave a Session in two ways. 'Leave the room' Click this button if there are other Researchers still in the Session and only you want to exit. 'End meeting for all' Click this button If you want to close the Session completely.🎡Marking Session as Complete
Sometimes, when sessions end unexpectedly early, our system may not automatically mark them as complete to be safe. In these cases, you can mark them as 'Complete' using your dashboard. To mark a Session as complete, 1. Go to the Study's 'Ongoing' ...🎡 Viewing Session recordings
To watch your Session recording, you will have to download it first. To download your recording: Navigate to the Completed tab. Click Download recording. Recordings are downloaded in .mp4 format