🏠 Reaching Poocho Support

Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. 

For....	Like...	Reach us through...	We are available to help:
Live Session support	"I cannot hear the Participant   anymore"	Business Messaging on your Support   Widget	All days of the week, from Monday   to Sunday.   10:00 a.m. to 8:00 p.m.
Product-related   support	“Where can I find Session recordings?”	Ticketing or Business Messaging on your Support Widget	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
Feature requests	“We could use a  Survey module to gather quick, quantitative data.”	Ticketing on your Support Widget	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
General support queries	"What is the best time to send invites for a study?"	Customer Success Manager (CSM)	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
Study-level Support*	“Please schedule a Session with Nandini at 3 PM tomorrow”	Research manager (RM)*	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.

*If you have opted for a RM

 For fastest resolution, check the Knowledge Base first or Answer Bot first. 

Need help outside of our hours? Don't worry! Write to us. We will look into your requests on priority when we are back next.

• Related Articles

• 💳 What are Poocho points?

  When you purchase a pilot or an annual bundle, we raise an invoice for the committed amount. In return, you receive Poocho Points. Each Poocho Point equals ₹1 and can be used across In-depth Interviews (IDIs), participant incentives, and mobile ...

• 🏠 What is Poocho?

  Poocho is like a marketplace that connects Researchers with Participants so you can connect with users fast and reliably. Through Poocho, you can: Invite, screen, and Schedule Participants in one place. Run online Sessions (be it in-depth interviews, ...

• 💳 What type of Research support do you offer?

  We offer multiple kinds of support. Product Support Every account gets product support. Your dedicated Ops Specialist helps with any platform or operational issues. This is to help you have a seamless experience on the platform. Service Support Every ...

• 🎡How can I get support during a Session?

  Your Ops Specialist joins in the first 10 minutes of each Session to confirm attendance and make sure things start smoothly. Live-session Support is available 10 AM – 8 PM IST, Mondays to Sundays. If you are running a Session outside these hours: If ...

• 🗝️ How long does Poocho retain Study data?

  Poocho retains Study data on the platform for up to one year after a study is closed, in line with our data retention policy and customer agreements. Researchers may also request deletion of a Study at any time after closure. Draft Studies can be ...