🏠 Reaching Poocho Support

Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. 

For....	Like...	Reach us through...	We are available to help:
Live Session support	"I cannot hear the Participant   anymore"	Business Messaging on your Support   Widget	All days of the week, from Monday   to Sunday.   10:00 a.m. to 8:00 p.m.
Product-related   support	“Where can I find Session recordings?”	Ticketing or Business Messaging on your Support Widget	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
Feature requests	“We could use a  Survey module to gather quick, quantitative data.”	Ticketing on your Support Widget	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
General support queries	"What is the best time to send invites for a study?"	Customer Success Manager (CSM)	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.
Study-level Support*	“Please schedule a Session with Nandini at 3 PM tomorrow”	Research manager (RM)*	Monday to Friday, our business hours  10:00 a.m. – 6:30 p.m.

*If you have opted for a RM

 For fastest resolution, check the Knowledge Base first or Answer Bot first. 

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• 🏠 What is Poocho?

  Poocho is like a marketplace that connects Researchers with Participants so you can connect with users fast and reliably. Through Poocho, you can: Invite, screen, and Schedule Participants in one place. Run online Sessions (be it in-depth interviews, ...

• 🏠What can I do with Poocho?

  Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...

• 🏠 Some quick Poocho terms (so we're all on the same page!)

  Study Your research project (contains a Screener + Sessions). Screener A short questionnaire that decides who qualifies. Session A scheduled video call between you (or a moderator) and a Participant.