🏠 How the platform works

🏠 How the platform works

  1. Choose Participants from our Panel.
  2. Build a Screener to find the Participants you want
  3. We will notify your shortlisted Participants asking them to apply. 
  4. Review applications and schedule Sessions.
  5. When you complete a Session, Incentives are paid automatically through your Poocho Wallet.
  6. Watch the recording, get the transcript and analyse collected data with Poocho Studio.



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    • 🏠 Getting around the platform

      Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...

    • 🎑I can’t make it to a Session anymore. Can I Reschedule it?

      Absolutely β€” life happens! First, find the Participant you want to Reschedule with. After this, there are two ways of Rescheduling a Session: 1. From the Participant's drawer: Click on the Participant's name. Go to the 'Availability' tab. View their ...

    • 🎑How can I Schedule Sessions?

      You can Schedule a Session in many ways: 1. From the Participant's drawer: Click on the Participant's name. Go to the 'Availability' tab. View their next available slots. Pick a time that works for both of you. 2. From the calendar icon: Go to the ...

    • 🏠 Resolution Turn Around Times

      We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...

    • 🎑 Communicating with Participants

      We are currently working on a feature that would allow you to communicate directly with Participants through the platform. Unfortunately, in the meantime, we are not able to personally reach out to Participants. Participants consent to receiving very ...