💳 What type of Research support do you offer?
We offer multiple kinds of support.
Product Support
Every account gets product support. Your dedicated Ops Specialist helps with any platform or operational issues. This is to help you have a seamless experience on the platform.
Service Support
Every account has a Customer Success Manager (CSM). Your CSM will be around to advise you on best practices, channel any feedback and check in on the health of your Study.
On top of this, we offer additional, optional forms of service support.
- You can get a Moderator. Here, we will connect you to our Moderator database. You can view a Moderator's profile, which includes their interest areas, resumes, charges. A Moderator can understand your requirements and run Sessions on your behalf. This is great if you are looking for the expertise of a seasoned Researcher.
- You can get a Research Manager (RM). Here, a trained Researcher will support you with setting-up your Study, screening applications and scheduling Sessions. However, they do not conduct Sessions. You will be able to conduct your own Sessions. This is great if you are looking to cut down on logistical work.
Moderator and Research Manager are add-on services. Contact your CSM for more information on pricing.
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