🗝️ What are my responsibilities when a Participant requests account deletion?
If a Participant requests account deletion, their personal data is removed from the Poocho platform. In such cases, Researchers are required to promptly delete or anonymise any Participant-related data they may have collected from past or scheduled Sessions.This includes removing any personally identifiable information (PII) from notes, recordings, transcripts, or downloaded files. Researchers may retain fully anonymised insights that cannot be traced back to the participant. Participant deletion requests are privacy-sensitive, Researchers are expected to act on these requests as soon as they are notified.
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🗝️ What are my responsibilities when a Study is deleted?
When a Study is deleted, either after the data retention period or upon request, Poocho deletes all Participant-related data collected through the platform, including Screener responses, uploaded files, and Session recordings. Certain system and ...
💳 What if a Participant Misses a Session?
If a participant misses their Session, you won’t be charged. You will be able to reschedule the Session with them.
🕵️♀️ I need the Participant's phone number, email or other PII
For your safety and the Participant’s, you cannot access or collect any Personally Identifiable Information (PII) through Poocho. Sharing or requesting PII of any kind, like Participant addresses Phone numbers Social Media IDs Medical Records is not ...
🎡 Can you confirm a Participant's attendance for me?
You will be so happy to know that the platform asks for confirmations automatically! ??? Participants receive email and (if they’ve consented) WhatsApp notifications prompting them to confirm their upcoming Sessions. These reminders go out ...
🎡 My participant was a no-show. What should I do?
This is extremely unfortunate. No-shows are frustrating we know they can disrupt your schedule (and ours too). From Poocho, Participants receive multiple reminders and nudges to confirm and attend their sessions. Yet, sometimes they do not make it. ...