🗝️ What are my responsibilities when a Participant requests account deletion?
If a Participant requests account deletion, their personal data is removed from the Poocho platform. In such cases, Researchers are required to promptly delete or anonymise any Participant-related data they may have collected from past or scheduled Sessions.This includes removing any personally identifiable information (PII) from notes, recordings, transcripts, or downloaded files. Researchers may retain fully anonymised insights that cannot be traced back to the participant. Participant deletion requests are privacy-sensitive, Researchers are expected to act on these requests as soon as they are notified.
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🗝️ What are my responsibilities when a Study is deleted?
When a Study is deleted, either after the data retention period or upon request, Poocho deletes all Participant-related data collected through the platform, including Screener responses, uploaded files, and Session recordings. Certain system and ...
🗝️ Study data deletion
If you’d like to delete your Study data, please contact us at support@poocho.co Please visit this article to understand our Privacy and Security policies. Since Study data is tied to invoicing, we may be unable to remove certain details for legal and ...
🗝️ How long does Poocho retain Study data?
Poocho retains Study data on the platform for up to one year after a study is closed, in line with our data retention policy and customer agreements. Researchers may also request deletion of a Study at any time after closure. Draft Studies can be ...