๐๏ธ How long does Poocho retain Study data?
Poocho retains Study data on the platform for up to one year after a study is closed, in line with our data retention policy and customer agreements. Researchers may also request deletion of a Study at any time after closure. Draft Studies can be deleted immediately. Closed Studies follow a deletion process that includes Researcher notification before deletion is completed.
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๐๏ธ Study data deletion
If youโd like to delete your Study data, please contact us at support@poocho.co Please visit this article to understand our Privacy and Security policies. Since Study data is tied to invoicing, we may be unable to remove certain details for legal and ...
๐๏ธ What are my responsibilities when a Study is deleted?
When a Study is deleted, either after the data retention period or upon request, Poocho deletes all Participant-related data collected through the platform, including Screener responses, uploaded files, and Session recordings. Certain system and ...
๐ก Types of Study states
Each study moves through three simple stages: Draft: Your setup phase - Invitations havenโt been sent yet. Live: Your study is active! Invitations are out, Participants are applying, being Scheduled, or taking part in Sessions. Closed: Your Study has ...
๐ก How to close your Study
Once youโre done conducting Sessions, please close your Study to stop receiving new applications. Before this, make sure to Clear all pending payments. Decline or finish any Scheduled Sessions To close the Study, go to the 'Overview' tab and click ...
๐ Reaching Poocho Support
Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. For.... Like... Reach us through... We are available to help: Live Session support "I cannot hear the Participant anymore" Business ...