🗝️ Study data deletion

If you’d like to delete your Study data, please contact us at support@poocho.co

Please visit this article to understand our Privacy and Security policies. 

Since Study data is tied to invoicing, we may be unable to remove certain details for legal and compliance reasons.

• Related Articles

• 🗝️ How long does Poocho retain Study data?

  Poocho retains Study data on the platform for up to one year after a study is closed, in line with our data retention policy and customer agreements. Researchers may also request deletion of a Study at any time after closure. Draft Studies can be ...

• 🗝️ What are my responsibilities when a Study is deleted?

  When a Study is deleted, either after the data retention period or upon request, Poocho deletes all Participant-related data collected through the platform, including Screener responses, uploaded files, and Session recordings. Certain system and ...

• 🎡 How to close your Study

  Once you’re done conducting Sessions, please close your Study to stop receiving new applications. Before this, make sure to Clear all pending payments. Decline or finish any Scheduled Sessions To close the Study, go to the 'Overview' tab and click ...

• 🗝️ What are my responsibilities when a Participant requests account deletion?

  If a Participant requests account deletion, their personal data is removed from the Poocho platform. In such cases, Researchers are required to promptly delete or anonymise any Participant-related data they may have collected from past or scheduled ...

• 🎡 Editing a live Study

  At the moment, you cannot make edits to a live Study. Because of this, we strongly recommend finalising your Study details carefully before launch. If you absolutely must make edits to a live Study, you can do so by duplicating the Study through your ...