What is the quality check, and what happens if a response fails it?
After a Participant submits their Survey, our system automatically reviews the response for quality. If a response passes, the payout is triggered. You do not receive responses that fail quality checks, nor are you charged for them.
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How is pricing calculated for Surveys?
Pricing is based on the number of questions in your Survey. The more questions you include, the higher the cost per response and the higher the incentive Participants receive for completing it.
Do you offer customer support?
Yes, we provide support via email/chat and a knowledge base. We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour ...
How do I close my Survey?
Your Survey will close automatically once it hits your response cap. You can also close it manually at any time from your Dashboard by going to the 'Overview' tab and clicking on the 'Close Survey' button on the right side of the screen.