What are my responsibilities when a Participant requests account deletion?
If a Participant requests account deletion, their personal data is removed from the Poocho platform. In such cases, Researchers are required to promptly delete or anonymise any Participant-related data they may have collected from past or scheduled Sessions. This includes removing any personally identifiable information (PII) from notes, recordings, transcripts, or downloaded files. Researchers may retain fully anonymised insights that cannot be traced back to the participant. Participant deletion requests are privacy-sensitive, Researchers are expected to act on these requests as soon as they are notified.
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Who owns the survey data?
You retain full ownership of your data. If a Participant requests account deletion, their personal data is removed from the Poocho platform. In such cases, Researchers are required to promptly delete or anonymise any Participant-related data they may ...
Do you offer customer support?
Yes, we provide support via email/chat and a knowledge base. We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour ...
What is the quality check, and what happens if a response fails it?
After a Participant submits their Survey, our system automatically reviews the response for quality. If a response passes, the payout is triggered. You do not receive responses that fail quality checks, nor are you charged for them.
How does recruiting work for Surveys?
Unlike IDIs, Surveys are open to Poocho’s full Participant panel — there’s no specific invite list. Participants who match your filters will receive notifications and can discover and take your Survey on their own. This makes it much faster to ...