Do you offer customer support?

Yes, we provide support via email/chat and a knowledge base. We aim to get back to you as soon as possible. Here are our target response times for common requests:

Issue type	Target response time
Issues during a Live Session	Within 1 business hour
Platform-related issues	Within 4 business hours
Moderation requests	Confirmed or finalised within 24 business hours
Platform bugs or downtime	Within 2 business hours

Resolution time will vary based on severity

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• Can I use a Screener with my Survey?

  No, at this time, we do not offer the ability to screen Participants before the Survey.