Can I target specific types of Participants?
Yes. When setting up your Survey, you can apply filters to narrow down which Participants are eligible to take it — such as age, gender, or other demographic and behavioural criteria available on our panel.
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Can I invite specific Participants to my Survey directly?
Surveys are open to all eligible Participants on the panel. Filters can help narrow down the large pool of Participants to those best suited for your Survey.
How do Participants find out about new Surveys?
Participants are notified about Surveys through emails, WhatsApp notifications and their Poocho dashboard.
How does recruiting work for Surveys?
Unlike IDIs, Surveys are open to Poocho’s full Participant panel — there’s no specific invite list. Participants who match your filters will receive notifications and can discover and take your Survey on their own. This makes it much faster to ...
Do you offer customer support?
Yes, we provide support via email/chat and a knowledge base. We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour ...
Can I use a Screener with my Survey?
No, at this time, we do not offer the ability to screen Participants before the Survey.