๐ต๏ธโโ๏ธI cannot find my target group on the panel
If you cannot locate your target group on our panel, do not worry. We are here to help.
Please reach out to your Customer Success Manager (CSM) and let them know what you are looking for. When appropriate, we can explore custom recruiting, which may involve reaching out to potential participants through tailored advertising on social media. Weโll do our best to support you in reaching the audience you need.
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๐ต๏ธโโ๏ธ Finding your Participants
Poocho gives you access to a curated, in-house panel of real people excited to share their opinions. Use our filters to narrow down on your dream Participants. We have demographic filters such as gender and age, and even nerdier filters like Last ...
๐ How the platform works
Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...
๐ก My participant was a no-show. What should I do?
This is extremely unfortunate. No-shows are frustrating we know they can disrupt your schedule (and ours too). From Poocho, Participants receive multiple reminders and nudges to confirm and attend their sessions. Yet, sometimes they do not make it. ...
๐ก I am on a tight deadline. Help!
From Poocho's side, we are here to help! Meeting tight deadlines is tricky. While we canโt bypass platform rules, we are here to help you move as quickly and smoothly as possible. Here is what you can do from your side: Overbook your Sessions This ...
๐ Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...