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🎡Marking Session as Complete
Sometimes, when sessions end unexpectedly early, our system may not automatically mark them as complete to be safe. In these cases, you can mark them as 'Complete' using your dashboard. To mark a Session as complete, 1. Go to the Study's 'Ongoing' ...
🏠 Resolution Turn Around Times
We aim to get back to you as soon as possible. Here are our target response times for common requests: Issue type Target response time Issues during a Live Session Within 1 business hour Platform-related issues Within 4 business hours Moderation ...
🏠 Reaching Poocho Support
Sometimes, an FAQ or Answer bot does not cut it. We get it! We are here to connect with you when you need it. For.... Like... Reach us through... We are available to help: Live Session support "I cannot hear the Participant anymore" Business ...
🕵️♀️ Screening Mode
Screening Mode is Poocho’s built-in way to help you review, compare, and shortlist Participant responses without needing to export data into spreadsheets. Screening Mode gives you everything you need right inside the platform. With Screening Mode, ...
🎡 Viewing Participants’ RSVP statuses
There are multiple ways of knowing a Participant's RSVP status. 1. From the 'Ongoing' tab Go to your 'Ongoing' tab and look under the ‘Status’ column. Here, you can see the three statuses: Participant confirmed, No response from Participant and ...
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🏠 Getting around the platform
Dashboard This is your overview - all your Studies, together in one place. Click on any Study to dive into the details, or create a new one. Pre-launch (Setup) This is where you set your Study up for success. Find Participants, create your Screener, ...
🏠 What is Poocho?
Poocho is like a marketplace that connects Researchers with Participants so you can connect with users fast and reliably. Through Poocho, you can: Invite, screen, and Schedule Participants in one place. Run online Sessions (be it in-depth interviews, ...
🏠How the platform works
Choose Participants from our Panel. Build a Screener to find the Participants you want We will notify your shortlisted Participants asking them to apply. Review applications and schedule Sessions. When you complete a Session, Incentives are paid ...
🏠 Some quick Poocho terms (so we're all on the same page!)
Study Your research project (contains a Screener + Sessions). Screener A short questionnaire that decides who qualifies. Session A scheduled video call between you (or a moderator) and a Participant.
🏠 Set your Session up for success
To set your Session up for success, keeping the following things in mind will be helpful: Before you launch your Study: Double-check your Screener, Study details, and Session duration before sending invites. Punctuality: Be on time - it keeps things ...